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Who are we?
What we do?
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Why us as your agent?

Started in 1981, The Apartment Service was one of the first companies to create a global network of corporate serviced apartments and today we are the largest European booking agent for serviced apartments offering solutions worldwide to clients requiring an efficient cost effective solution to their temporary accommodation requirements.

We started purely as an agency, sourcing and booking apartments and set up a network of sales agents across the globe to help market the service to the corporate market as well as to locally source and inspect suitable property options.

As a result of an apparent lack of corporate housing options in 1996 The Apartment Service launched the first UK branded Corporate housing product "Executive Roomspace" catering for serviced accommodation requirements of 28 nights plus. "Roomspace Serviced apartments" was then added to the portfolio in January 2006 with minimum stays of one week plus. This upgraded use of residential accommodation greatly reduces the cost of longer stays and significantly improves guest comfort. This product is available throughout various locations in the UK and has recently expanded into Lisbon and Madrid.

We pride ourselves in working with a broad, satisfied client base including relocation companies, blue chip organisations, banking and financial institutions, major multinational corporations as well as private individuals.

We have accumulated a wealth of knowledge and experience over the years , however in order to ensure we remain fully conversant in key industry trends, changes in legislation and the challenges faced by our clients, we are active members in a number of key industry organisations and associations including The Association of Serviced Apartment providers for which Charlie McCrow our Director is a founder member and sits as treasurer, The Association of Relocation Professionals, Employees Relocation Council, European Relocation Association and Forum for Expatriate Management, ITM (Institute of Travel and Meetings) and the HBAA (Hotel booking Agents Association).

The first publication illustrating the trends spends and makeup of The Serviced Accommodation sector was initiated by our Director Charlie McCrow with the first ever Global Serviced Industry Report being published in September 2008 and the instalment released in February 2010. This has proved to be an incredibly valuable and informative first update within the industry for clients and suppliers alike.

What we do?

We believe that our business is based on our people and recognise the importance of investing in our staff in training and development deeming this is vital for the progression of our organisation. The Apartment Service involves its staff in the future developments of the company. With an open door policy staff are encouraged to air opinions on ideas and feedback which is taken into consideration by Management when implementing new systems etc. This has proven to be an empowering exercise for staff which has a knock on effect with regards to motivation within the team. By breeding this culture across the company, our clients receive the best possible level of service that is required.

Our overall objective is offer a consultative service with regards to clients’ accommodation requirements offering bespoke solutions to all our clients in the form of Payment and Account management.