For stays of a day, a week, a month or a year, serviced apartments (also known in the sector as Aparthotels, corporate housing or extended stay housing) offer a spacious, flexible and cost effective alternative to restrictive hotel rooms, with an average saving of 15 - 30% on an equivalent standard hotel.    more

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Service Blog

August 3, 2011

My Day at Guest Services by Babur Khan

It was 9:05 am on a typical Tuesday morning, and I stood by Mark’s desk to report for my exciting day of operational adventures. “What awaits us today” was going through my head. “Will it be a guest complaint, could there be a postcard through the door by a guest who stayed with us with a hand written “thank you” note, and how will the maintenance team will do today as compared to yesterday?” I started off with assisting Mark in placing some online broadband orders. Better and faster Wi-Fi now for our guests to browse through and benefit from the wealth of knowledge & entertainment over the “worldwide web”.

 

During placing the orders, our efficient quality control team had reported a faulty washing machine at one of our City locations. Mark got on to in a flash and had arranged the maintenance team to ensure that the problem is resolved without causing an inconvenience to our guest. That was a job well done Mark! Whilst I was placing orders, Mark had already gotten on to the phone and resolved most of the outstanding issues with external contractors for today - it was lunch break time. I took off and returned after 50 minutes, and there was safe unit programming on the list for Cramer House. Dorica and Sue showed me how to do one, and then I was on it. Thinking that everything needs to be done diligently, as this could be the safest place in the apartment, I ensured that all safe units were programmed, keys marked correctly and the boxes were labelled clearly for maintenance team to take away and install. During these important tasks, I did assist Mark in taking some of the calls on behalf of the Guest Relations.

 

I would like to thank everyone at Guest Services for the opportunity of working with you for a day.

Babur Khan
Business Development Executive
The Apartment Service
T:+44 (0)20 8944 3665
E: baburk@apartment.co.uk


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