For stays of a day, a week, a month or a year, serviced apartments (also known in the sector as Aparthotels, corporate housing or extended stay housing) offer a spacious, flexible and cost effective alternative to restrictive hotel rooms, with an average saving of 15 - 30% on an equivalent standard hotel.    more


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The Apartment
Service Blog

August 3, 2011

My Day at Guest Services by Babur Khan

It was 9:05 am on a typical Tuesday morning, and I stood by Mark’s desk to report for my exciting day of operational adventures. “What awaits us today” was going through my head. “Will it be a guest complaint, could there be a postcard through the door by a guest who stayed with us with a hand written “thank you” note, and how will the maintenance team will do today as compared to yesterday?” I started off with assisting Mark in placing some online broadband orders. Better and faster Wi-Fi now for our guests to browse through and benefit from the wealth of knowledge & entertainment over the “worldwide web”.


During placing the orders, our efficient quality control team had reported a faulty washing machine at one of our City locations. Mark got on to in a flash and had arranged the maintenance team to ensure that the problem is resolved without causing an inconvenience to our guest. That was a job well done Mark! Whilst I was placing orders, Mark had already gotten on to the phone and resolved most of the outstanding issues with external contractors for today - it was lunch break time. I took off and returned after 50 minutes, and there was safe unit programming on the list for Cramer House. Dorica and Sue showed me how to do one, and then I was on it. Thinking that everything needs to be done diligently, as this could be the safest place in the apartment, I ensured that all safe units were programmed, keys marked correctly and the boxes were labelled clearly for maintenance team to take away and install. During these important tasks, I did assist Mark in taking some of the calls on behalf of the Guest Relations.


I would like to thank everyone at Guest Services for the opportunity of working with you for a day.

Babur Khan
Business Development Executive
The Apartment Service
T:+44 (0)20 8944 3665

June 24, 2011

" The Apartment Service team relaxing after a long day at BTM" by Sara Calvo

Two days of exhibiting and a beach party later, the sales team arrive back to the office on Friday with very sore feet and match sticks holding their eyes open! Lots of contacts were made with some great new business opportunities to take forward.



June 21, 2011

The Apartment Service Sales Team attended the ITM quiz night at The Grange Hotel, Tower Hill, London last night. by Sara Calvo

“Charlie’s Angels” as we were aptly called came 10th out of a possible 15!! Although we would have liked to win so donations went to our chosen charity – Cancer Research, we are happy for our donations to go to any chosen charities shared by the regional winners. It was a great night with excellent food and very entertaining.


Charlie's Angels


Sean Frazer

Mel & Sara

A giraffe (yes, really!!)

June 16, 2011

The Apartment Service at the BBT Summer in the Party by Esther Munoz Tong

June 1, 2011

The Apartment Service @ the Business Travel Market by Bard Vos

Like last year, The Apartment Service will again be exhibiting at the Business Travel Market, which will be held on the 22nd and 23rd of June in Excel in London. Our company will be represented by Melanie Degand, Muireann King, Tess Smith and Sean Frazer and they look forward to welcoming new and existing clients to our stand, number 345, to discuss temporary accommocation requirements.

To celebrate our 30th anniversary we will also be holding a draw for a complimentary weekend in Apartamentos Sandoval in Madrid.

We will be delighted to welcome you to our stand and if you would like to make an appointment in advance please send us an email, or call Bard Vos on +44-(0)20-89443667

Put the dates in your diary, Wednesday 22nd June and Thursday 23rd June - Excel Exhibition Centre London - Stand 345 / The Apartment Service

We look forward to seeing you there,



May 24, 2011

Our New Business Development Executive - Babur Khan by Admin

I finished my university at Delaware, USA in 1998 (MBA) and moved in to the hotel industry; primarily sales and marketing. Working my way through two hotel chains, I moved into the serviced apartment industry in 2003. Soon, from business development, I was overlooking operations, guest relations, quality control as well as the new business development.

I then, steered my interest further in to the industry by participating in to property acquisitions whilst managing a small business development and operations team. My biggest achievement within the industry is to house the entire cast of a motion picture called “The Jacket”; from George Clooney, Kris Kristofferson, Keirra Kinghtely, Adrien Brody, Jennifer Jason Leigh, Daniel Criag to Peter Strauss (Executive Producer). In the spare time when I am not working; I do enjoy regional music (Cuban, Arabic, Latin & Native American) and then make unsuccessful attempts to play it on guitar. I am a Marvel Action fan and collect animated comic videos; even from the 1970s. I have already done 78 hours of flying in a Cessna 152 (fixed tricycle gear with 4 cylinder engine) and am only few weeks away to have my PPL (private pilot licence). Other than this, I do enjoy water sports, a good round of golf and vintage cars.

I hope that my time at The Apartment Service will be informative, effective and that I will be considered a valuable colleague amongst many.


Babur Khan
Business DevelopmentExecutive
The Apartment Service
T: +44 (0) 208 944 3665

May 20, 2011

Sean Frazer and Kim Ashmore attended the Totally Expat Show on 16th May at the Marriott Hotel in Grosvenor Square. by Kim Ashmore


We arrived just after 8AM and it was great to have all of the exhibition stands and promotional material delivered by David Hobson from the Guest Services team - much easier than trying to carry it all in rush hour on the tube! 


As soon as the exhibition opened the networking started!  There were lots of familiar faces and it was good to catch up on the news as many came over to say hi and reminisce about EURA


Our stand featuring Shakin' Stevens and 'Audrey' seemed to be an attention grabber and caused a lot of comments - mission accomplished!  The competition winner was 'over the moon' to win a 2 night stay in our Madrid Apartments. His colleagues on the KPMG stand looked slightly jealous as he received his prize on TAS stand. 


Five O'clock came very quickly - although 2 pairs of aching feet said differently!  Our super hero David came and collected the packed up stand (the luxury!) and another successful exhibition came to a close... 


Kim Ashmore

Account Manager

The Apartment Service 



May 15, 2011

Why using a serviced apartment agency can be a lot less hassle than letting an apartment with an estate agent by Admin

One of the questions friends and acquaintances ask most frequently when you tell them that you are working for a self-catering accommodation company is why it is our customers are not renting an apartment straight from a letting agent instead.

There are several answers to this question: the wide range of short term lettings we can offer them -which is surprisingly scarce-, the flexibility to cancel (or extend) your tenancy without being heavily penalised, and the fact that a serviced apartment company will not ask you for a hefty deposit to secure a tenancy. Additionally and no less importantly, there are a number of other less publicised reasons why serviced apartments are the best solution for people who want to make the most of their stay without having to worry about the mundane details, such as bills. For example, typical monthly bills that you’ll be liable for when living in London:

o   Council Tax: this is a tax that is levied on a property that has to be paid whether you are renting or have bought your London home. The amount of council tax you will have to pay varies according to the area of London in which you live. It is graded in bands (A-H) and is based on the value of the property

o   Electricity, gas and water: monthly bill based on usage of each utility during the month

o   Satellite TV (cable) 

o   Internet access

o   TV Licence: This is an annual fee levied by the BBC for the right to watch world-renowned British public broadcasting

o   Resident parking permit: a resident parking permit allows you to park your vehicle in designated areas of the controlled parking zone (CPZ) where you live. Most of serviced apartments offer private car parking which is a definite plus –and also very uncommon

So although we rarely stress the benefits of having all your monthly bills been taken care of -all included in your accommodation costs and part of the service- it is a considerable benefit in that there is no need for you to worry about setting time and funds aside to organise the set-up and payments of these services.

And lastly, there are the evident advantages of a weekly cleaning service and a maintenance team, managed by our in-house Guest Services department and on hand to deal with any concerns you may have.

The Apartment Service has lead the way in the provision of high-quality serviced apartments for short and long-term accommodation. Our head office is in London, with own and managed properties in the Europe and the rest of the world. Formed in 1981, The Apartment Service is run by a management team with more than 30 years of experience in the hospitality industry.

Contact The Apartment Service
T: +44 (0) 020 8944 1444
F: +44 (0) 0208944 6744

April 28, 2011

Help for Heroes - Dress Down Day at The Apartment Service by Bard Vos

As part of our ongoing charity commitment to celebrate our 30th Anniversary, the 22nd April (the day before St. George´s Day) was dedicated to Help For Heroes. The Apartment Service had a dress down day and all staff came to the office in their non-work attire.  

The charity Help For Heroes was founded in 2007 by Bryn and Emma Parry and a group of friends to help those men and women who have been injured in conflicts around the globe since 9/11. The charity benefits the Navy, the Army and the Royal Airforce.

The charity is supported by a host of well known people and HRH Prince William said during the opening of the Rehabilitation Centre at Headley Court in June 2010:

"Very occasionally, perhaps once or twice in a generation, something or someone pops up to change the entire landscape. Help 4 Heroes is one such phenomenon. What it has achieved here at Headley Court is, in truth, but the tip of the iceberg."


H4H at a glance:

* It is a young charity, founded in 2007

* We support those wounded in the service of our country since 9/11

* Rely heavily on (largely) volunteer network

* Not political, Not critical. "Just getting on with the job"

* Effective. Raised £89 million in just over three years.


H4H key messages:


  • It's about 'the blokes': those men and women of our Armed Forces who have been wounded in the service of our country since 9/11.
  • H4H provides direct, practical support for our wounded. We fund projects and initiatives that make a real difference to the lives of our wounded heroes.
  • We do not seek to criticise or be political. We just want to help and we work closely with the Army, Navy and RAF to provide support where it is most needed.
  • 'Money in, money out'. We spend all that we get and all our admin costs are covered by selling H4H merchandise through Help for Heroes Trading.
  • It's about doing your bit, no matter how big or small. Every fundraiser is special to us and can make a real difference, so please keep going!


For more information, please visit



Sales Support Staff - Mario Erro enjoys a day of dressing down!

April 20, 2011

Out and About by Sean Frazer

This year I had the opportunity to attend to the Kent 2020 conference and exhibition which is the largest networking event in the South East. As the economy continues to wobble en-route back to growth, small businesses have learned that it is increasingly important to reach out to prospective customers to drive their sales message; they have also learned that networking is a very cost effective marketing and conversion method.


Kent 2020 not only offered the opportunity to network with businesses within the Kent region, the event also commissioned the Help of PR guru Max Clifford to advise businesses on how to promote their business and deliver their message to the end consumer.   


For those who are not familiar with Max Clifford. He has been in the business of public relations; protecting and promoting a wide variety of clients, for well over 40 years.  He has become as instantly recognizable as many of the stars he has represented over the years.  His views and comments are sought on a daily basis for the world’s media on a wide range of subjects and he regularly appears on TV and Radio as a guest on current affairs, news, documentaries and chat shows.


It was a pleasure meeting Mr. Clifford and I truly appreciated his invaluable views on networking and new business development.



Sean Fraser

Business Development Executive
The Apartment Service



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