For stays of a day, a week, a month or a year, serviced apartments (also known in the sector as Aparthotels, corporate housing or extended stay housing) offer a spacious, flexible and cost effective alternative to restrictive hotel rooms, with an average saving of 15 - 30% on an equivalent standard hotel.    more


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June 13, 2011

A Short Introduction by Cristina Demmel


My name is Cristina Demmel and I am originally from Colombia, I have been working in the hospitality industry for several years. I worked as a Hotel Manager back in Colombia overlooking mainly Quality Control and Staff Training, were I was working towards being the first hotel in the south east of the country to be granted with the ISO 9001 Quality Certification after achieving this I moved to London (5 years ago) where I have been working at different hotel chains, my last job was as a Reservation Groups Agent, and then I decided to make a move and join to the team at The Apartment Service because I found the role very exciting and full of new things to learn.

Furthermore I am looking forward to make a good contribution to the team. I love films and you will always find me at the new releases, I enjoy having a good laugh with my friends and occasionally with the UK Garrison which is a Star Wars costuming group, we run some events to collect money for different charities, on this occasion we will be at Embankment station on the 16th July, Darth Vader (my husband) and a Stormtropper will be there if you wish to come along a take some pictures with your family, all the money collected will go to Cancer Research UK.

Cristina Demmel

UK & International Sales Support
Tel: 0208 944 1444
Fax: 0208 944 6744

June 9, 2011

My first cross-training day by Patrick Cardoso

‘’My first cross training day was at the Reservations Department, it began with a briefing with Melanie, about the Department and giving me preparatory information about what I could expect during the day out of the Accounting Department. My first mentor was Glenn, he explained me part of his job: answering queries through the phone and emails from agencies, booking our properties, sending confirmations etc. I was then sent to Mario, who described me the tasks he daily performs, answering queries from individuals, looking for the best option when the requested property is not available, and supporting the Sales Team as well.

After my lunch break it was Katia’s turn to show me the International side of the Department, and practice some French with her. I was then invited to join Oyindamola and Tamara on a Fam Trip to Monarch House, in Kensington High Street. We visited 3 different types of apartments in the same block, very spacious and comfortable, with daily Maid service! I really enjoyed this cross-training day, it gave me a good overlook of what is going on in the Reservations Department.

It was an excellent learning opportunity, improving my understanding of the Sales Department and my knowledge of the company. It also gave me the opportunity to socialize more with my colleagues.

Once more thank you to Melanie, Glenn, Mario, Katia, Tamara and Oyindamola for being part of my cross-training day!’’

May 15, 2011

Why using a serviced apartment agency can be a lot less hassle than letting an apartment with an estate agent by Admin

One of the questions friends and acquaintances ask most frequently when you tell them that you are working for a self-catering accommodation company is why it is our customers are not renting an apartment straight from a letting agent instead.

There are several answers to this question: the wide range of short term lettings we can offer them -which is surprisingly scarce-, the flexibility to cancel (or extend) your tenancy without being heavily penalised, and the fact that a serviced apartment company will not ask you for a hefty deposit to secure a tenancy. Additionally and no less importantly, there are a number of other less publicised reasons why serviced apartments are the best solution for people who want to make the most of their stay without having to worry about the mundane details, such as bills. For example, typical monthly bills that you’ll be liable for when living in London:

o   Council Tax: this is a tax that is levied on a property that has to be paid whether you are renting or have bought your London home. The amount of council tax you will have to pay varies according to the area of London in which you live. It is graded in bands (A-H) and is based on the value of the property

o   Electricity, gas and water: monthly bill based on usage of each utility during the month

o   Satellite TV (cable) 

o   Internet access

o   TV Licence: This is an annual fee levied by the BBC for the right to watch world-renowned British public broadcasting

o   Resident parking permit: a resident parking permit allows you to park your vehicle in designated areas of the controlled parking zone (CPZ) where you live. Most of serviced apartments offer private car parking which is a definite plus –and also very uncommon

So although we rarely stress the benefits of having all your monthly bills been taken care of -all included in your accommodation costs and part of the service- it is a considerable benefit in that there is no need for you to worry about setting time and funds aside to organise the set-up and payments of these services.

And lastly, there are the evident advantages of a weekly cleaning service and a maintenance team, managed by our in-house Guest Services department and on hand to deal with any concerns you may have.

The Apartment Service has lead the way in the provision of high-quality serviced apartments for short and long-term accommodation. Our head office is in London, with own and managed properties in the Europe and the rest of the world. Formed in 1981, The Apartment Service is run by a management team with more than 30 years of experience in the hospitality industry.

Contact The Apartment Service
T: +44 (0) 020 8944 1444
F: +44 (0) 0208944 6744

April 14, 2011

The Apartment Service is looking for a new member for the Sale Support Team by Esther Munoz Tong

Due to our continuous business expansion our friendly Sales Support Team is looking to hire a new colleague.



The role involves responding and processing accommodation enquiries generated by the sales teams. Working towards personal and team targets.



The ideal candidate would be organised, positive and enthusiastic, capable of communicating effectively (both verbal and written) with customers and colleagues, as well as able able to work under pressure at times. A passion for excellent customer service is also a must.



Have previous experience working as part of a team in a customer service environment (ideally in travel or hospitality reservation roles), have good geographical knowledge of the UK and have a clear and professional manner you might be just the person.



For a detailed job description, please click here  or contact Chantelle Scott via

April 12, 2011

And the countdown begins... by Admin

Our Reservations Manager Eliza Walsh is set to leave us for her maternity leave which starts this Friday, to make sure that everything is ready for the arrival of her baby, due next month.

We are a little bit sad, as she will be missed in the office, but chuffed to bits for her at the same time...

Here is a lovely picture of the future Mum posing after opening her baby presents today...


March 11, 2011

A New International Sales Support Consultant by Admin

My name is Mario and I am a 29 years old and coming from a typical Italian family, I am the last of six children and so far I have nine nephews!

I came in London in November 2007 and I managed to learn the language from absolutely zero to a very acceptable level over the space of four years. Thanks to my good command of Spanish and Italian I was hired by the Big Bus Company (or the Sightseeing Tour in London) this was just a temporary job for the summer and I was looking for something more stable so I started to work at the Front Desk  with Jury's Hotel in The City. It was a wonderful experience and after only five months I was promoted to “Front Office Supervisor” and   “Employee of the Year”  I started to feel passionate about my job and of course the industry while I made really good friends and had a great time.

I am now living in South West London and I have just started at The Apartment Service, the people and the environment seems great, colleagues are really friendly and I have the feeling that I will enjoy working here and hopefully they’ll enjoy working with me too.

In my private life I like to stay close to my close friends, cook traditional meals from my city (I was chef and I love to cook dinner for my friends as long as they bring a good bottle of wine with them) and finally to travel and to discover new places.


February 28, 2011

Open Day - Princes House (Brighton) 16th March 2011 by Bard Vos

Please join us in our Brighton Apartments

Princes House, 169 North Street, Brighton, BN1 1EA

Morning Coffee and Pastries from 10.30am to 12.00m


Buffet Lunch from Noon to 3.00pm

These apartments are in a Grade One Art Deco listed building which has been sympathetically restored. Facilities include dishwasher, washing machine, video entry phone, Maple wood floors, CCTV surveillance. Parking is available in the nearby NCP car. London is accessible by train in just under an hour. 

Brighton cosmopolitan, compact, energetic, unique, fun, lively, historic, young, exotic and free-spirited, it's a city like no other. 

Please RSVP by email to Muireann King at to confirm your appointment and time.  

The Apartment Service, 5-6 Francis Grove, London, SW19 4DT
Tel: +44 (0) 20 8944 1444   Fax: +44 (0) 20 8944 6744





February 24, 2011

Freedom Services Apartments Lisbon by Esther Munoz Tong

Freedom Serviced Apartments have just joint The Apartment Service. Adding three new locations in Lisbon; Cais do Sodré, Bairro Alto and Marquês de Pombal. Perfect for a medium to long term stay and offering all the amenities and comforts of home with the additional benefits of a city centre location and daily maid service.

All accommodations include a daily maid service, linen and bath and the Internet without additional charge to users.

Freedom Services Apartments Lisbon is perfect for a medium to long term stay and offers all the amenities and comforts of home with the additional benefits of a city centre location.

For further information contact our Reservations Team
T: +44 (0) 20 8944 3631

February 23, 2011

New Serviced Apartments in Southampton by Esther Munoz Tong

Southampton is one of the most lively and dynamic cities in the south of England. It offers a vibrant and varied nightlife, numerous leisure facilities, superb heritage attractions, bustling marinas, beautiful parks and great places to eat and drink.

The Apartment Service is always looking to boost our worldwide property rental portfolio and Southampton is certainly emerging, creating a city comparable with the best in Europe and offering vibrant, exciting, well designed and maintained sense of place for all who live, visit and work in the city.

Check out our new offers in Southampton:

Imperial Apartments
Central Park Apartments
Atlantic Apartments
Bassett Avenue Apartments
Oceana Apartments
French Court Apartments
Osbourne House

For further information contact our Reservations Team
T: +44 (0) 20 8944 1444

February 21, 2011

Aparta Class in Bogota Colombia is now part of The Apartment Service by Esther Munoz Tong

Aparta Class Suites is a renowned accommodation alternative among the many hotels and apart-hotels to choose from in Bogota, that provides the business traveller the privacy and the space of a comfortable fully furnished apartment.

At this property is possible to count on all the services offered at the best hotels around the world. Aparta Class is the first choice for the most reputable multinationals and Colombian companies for their executives requiring short and extended accommodation while in Bogota. Comprising a condominium of buildings located in the best residential area in the city. Their guests find the comfort and service to be expected in a five star hotel with the privacy and freedom of home.

Aparta Class work ethos is to help you make the most out of your business or pleasure trip providing daily housekeeping, permanent supply of towels and linens, amenities, 24-hour concierge service, airport pick-up and truly enthusiastic customer service staff prepared to attend your every need.

To book your next stay in Bogota access press here or
Contact our Reservations Team: +44 (0) 20 8944 1444    

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